The Connect Programme is a 100% WWETB funded training programme 

It is a full time supported education programme that runs for 47 weeks

Funded for those in receipt of: Disability Allowance, Illness Pension, Invalidity Pension, and Illness Benefit, Unemployment Assistance, Unemployment Benefit and Lone Parent allowance.

The overall purpose is to assist learners achieve a

   QQI Level 5 Major Award

in

      Office Administration

or 

     Contact Center Skills

and

Facilitate progression to further learning and / or employment.

The Modules delivered as part of the Major Award are

• Customer Service
• Communications
• Information & Administration
• Database Methods
• Spreadsheet Methods
• Microsoft Word
• Text Production
• Medical Terminology
• Work Practice
• Principles & Practices of Selling

Who are Hiring our learners?

• Sun Life Financial                                 
• Rigney Dolphin                           
• Eishtec                             
• Tesco                           
• Honeywell
• HSE                                                   
• Tech Mahindra                             
• Emerald                           
•  Fitzwilton Hotel             
• Theatre Royal                                 

Testimonials from past learners

Amy – When I started on Connect I was a very different person to the person I was leaving there. I found the academic aspect reasonably achievable and very enjoyable but to me the personal development I gained during my time there was the most beneficial part.

Vicky – I learned all kinds of Microsoft Office skills and did modules such as communications, contact center skills and customer service. I gained great practical experience during work practice in a local call center which helped me build my confidence and resulted in me securing a full time job

Tom – I basically had no knowledge of how a call center worked and the Connect Programme was the stepping stone I needed to gain employment. I then got accepted into a local call center for my work practice. I received thorough training and learned so much there. I then acquired a permanent position with the company and I am continuously learning to better myself.