About Us

The Connect Programme is a 100% WWETB funded training programme 

It is a full time supported education programme that runs for 47 weeks

Funded for those in receipt of: Disability Allowance, Illness Pension, Invalidity Pension, and Illness Benefit, Unemployment Assistance, Unemployment Benefit and Lone Parent allowance.


The overall purpose is to assist learners achieve a

   QQI Level 5 Major Award


      Office Administration


     Contact Center Skills


Facilitate progression to further learning and / or employment.



The Modules delivered as part of the Major Award are

  • Customer Service
  • Communications
  • Information & Administration
  • Database Methods
  • Spreadsheet Methods
  • Microsoft Word
  • Text Production
  • Medical Terminology
  • Work Practice
  • Principles & Practices of Selling

Who are Hiring our learners?

  • Sun Life Financial                                 
  • Rigney Dolphin                           
  • Eishtec                             
  • Tesco                           
  • Honeywell
  • HSE                                                   
  • Tech Mahindra                             
  • Emerald                           
  •  Fitzwilton Hotel             
  • Theatre Royal                                 


Testimonials from past learners

Amy When I started on Connect I was a very different person to the person I was leaving there. I found the academic aspect reasonably achievable and very enjoyable but to me the personal development I gained during my time there was the most beneficial part.


Vicky I learned all kinds of Microsoft Office skills and did modules such as communications, contact center skills and customer service. I gained great practical experience during work practice in a local call center which helped me build my confidence and resulted in me securing a full time job


Tom I basically had no knowledge of how a call center worked and the Connect Programme was the stepping stone I needed to gain employment. I then got accepted into a local call center for my work practice. I received thorough training and learned so much there. I then acquired a permanent position with the company and I am continuously learning to better myself.