The Connect Programme is a 100% WWETB funded training programme
It is a full time supported education programme that runs for 47 weeks
Funded for those in receipt of: Disability Allowance, Illness Pension, Invalidity Pension, and Illness Benefit, Unemployment Assistance, Unemployment Benefit and Lone Parent allowance.
The overall purpose is to assist learners achieve a
QQI Level 5 Major Award
Contact Center Skills
Facilitate progression to further learning and / or employment.
The Modules delivered as part of the Major Award are
- Customer Service
- Information & Administration
- Database Methods
- Spreadsheet Methods
- Microsoft Word
- Text Production
- Medical Terminology
- Work Practice
- Principles & Practices of Selling
Who are Hiring our learners?
- Sun Life Financial
- Rigney Dolphin
- Tech Mahindra
- Fitzwilton Hotel
- Theatre Royal
Testimonials from past learners
Amy – When I started on Connect I was a very different person to the person I was leaving there. I found the academic aspect reasonably achievable and very enjoyable but to me the personal development I gained during my time there was the most beneficial part.
Vicky – I learned all kinds of Microsoft Office skills and did modules such as communications, contact center skills and customer service. I gained great practical experience during work practice in a local call center which helped me build my confidence and resulted in me securing a full time job
Tom – I basically had no knowledge of how a call center worked and the Connect Programme was the stepping stone I needed to gain employment. I then got accepted into a local call center for my work practice. I received thorough training and learned so much there. I then acquired a permanent position with the company and I am continuously learning to better myself.